Service Design

Product Validation: Senior Assistive Blueprint Design

A strategic UX approach to building trust and emotional value in the healthcare ecosystem.

FormatUX Case Study
DurationApril 2022 – July 2022 · 3 Months

Overview

The journey of aging is defined by tension between a desire for independence and the complex realities of care, often producing fragmented, frustrating experiences for seniors, families, and home care agencies alike. This case study is a strategic UX research and service design approach to validating a senior-assistive product concept.

Role
Lead UX Researcher · Service Design · User and system architecture
Tools
Figma, Surveys, Microsoft Office, Miro
Key Result
Key outcomes included an integrated journey map that served as a 360-degree strategic blueprint, shifting the product’s focus toward experience-driven design and validating core MVP requirements.
Product Validation: Senior Assistive Blueprint Design — full case study
← Transforming Support from Reactive to Proactive Through Data-Driven Journey Mapping All Work Revolutionizing Global IP Intelligence →